| Home | News | Press Releases | 2002 | |
Press Release |
|
Protect Your Applications With Tenrox Management Services Tenrox, The Enterprise Optimization Company, provides state-of-the-art enterprise solutions that help CIOs, CTOs and their MIS managers protect their software investments. Tenrox's customer base for its Enterprise Optimization is global. In order to protect customers' investments Tenrox has created Production Management to help ensure that their customer's installations are always running effectively and bug-free. Tenrox developed their Production Management Services to free customers from the responsibility of managing their enterprise systems so that they can concentrate on more important issues, like their core business processes and bottom line. While allowing Tenrox to maintain their production installations of management systems, CIOs, CTOs and MIS can focus their efforts on increasing their bottom line. Preventive maintenance of production applications is often not the highest priority of MIS and support groups. It is often assigned to junior people as part of their training program. This can cause many problems, such as poorly configured and tuned databases, old underpowered and static servers, poor network services, and poor ongoing end-user support. With the softening in some parts of the world economy, we have noticed another pressing reason for Tenrox Production Management Services to be considered. "Our proactive Management Services would help the customers I visit," says, Juliusz Dabrowski, Tenrox Senior Consultant, "especially customers who are going through downsizing. I find that required software patches have sometimes not been installed, upgrades not properly done and even corrections I had made on previous visits disappearing. This ultimately leads to major delays and extra expense for the customers." Industries which are experiencing high staff turnover in MIS and application support groups are prime candidates for preventive maintenance, as it is usually being reduced or ignored altogether in these organizations and ultimately causing serious problems for the end user community. Tenrox Production Management Services includes three basic components that are customized for particular needs of each client:
The customer's specific needs are analyzed during the Optimization & Analysis phase, which lays the foundation for the best combination of Onsite and Remote intervention to efficiently meet the customer's requirements. "We originally developed our Production Management Services to make it easy for customers to let us worry about the production installations of our solutions." says, Gus Berdebes, VP Professional Services. "In the current economic environment, our Customer Support Centre and Onsite Consultants are reporting increasing production problems at locations experiencing high turnover, specifically in the area of their support staff. It would be much easier if customers let us do preventive maintenance for them so they can concentrate on their core business." About Tenrox Tenrox empowers client companies to meet the challenges of globalization, enterprise fragmentation and increased regulatory scrutiny. Available on-demand or on-premise, Tenrox project workforce management solutions have served more than 800 organizations in 50 countries, maximizing efficiency, data security and reliability. Since 1995, Tenrox has served organizations such as Rio Tinto Alcan, E*TRADE Securities , First National Bank, Visa, Hydro Quebec, Invensys Systems Canada, Major Drilling, Pioneer Natural Resources, US Army, The Pentagon, Talisman Energy, University of Michigan, Northrop Grumman, Oxfam, Thermo Fisher Scientific, Estee Lauder and Wyeth. Tenrox software is available through direct sales channels and a network of worldwide partners. For more information about the company or its award-winning family of products, go to www.tenrox.com. Media Contact:
Product or service names mentioned herein are the trademarks of their respective owners.
|
|
